Shipping & return

Last Updated: Jan 3, 2025

We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns

Timeframe: Items must be returned within 30 days from the date of purchase.
Condition: Items must be unused, in their original condition, and in the original packaging, with all tags, accessories, and documentation included.
Receipt: Proof of purchase (e.g., receipt, order confirmation email) is required to process any return.

Initiate the Return: Contact our customer service team at contact@aleanus.com
Phone: 626-640-9330

to request a return authorization.
Packaging: Securely package the item(s) to prevent damage during transit.
Shipping: Send the package to the address provided by our team. Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Method: Approved refunds will be processed to the original payment method within [insert number] business days.
Shipping Costs: Original shipping costs are non-refundable.

Exchanges are available for defective or damaged items only. Please contact us within [insert number] days to arrange an exchange.

If your item arrives damaged or defective, please notify us immediately at [insert email or phone number] with supporting photos or documentation.

For questions about returns, please contact us at: